- Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
- Meet customer requirements through first contact resolution.
- Work in a 24×7 work environment; rotational /night shifts and no fixed weekly offs.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.