Customer Service Representative

Job Description

  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
  • Meet customer requirements through first contact resolution.
  • Work in a 24×7 work environment; rotational /night shifts and no fixed weekly offs.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.